sunborn yacht hotel phone number

Sunborn Yacht Hotel

Location & Hours

Suggest an edit

Royal Victoria Dock

London E16 1XL

United Kingdom

Amenities and More

Recommended reviews.

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

Select your rating

Overall rating

Afternoon tea at a 5 star hotel, count us in. Since Gibraltar is under British control English is their spoken language. Our bus driver Shannon took us completely around this little island before bringing us to the stop for a snack and tea before returning us to the port drop off point. I'm glad we chose to book a shore excursion, get off the ship, learn about the history of Gibraltar and drive past The Rock. Little Sandwiches of ham, rolled tuna, cucumber, plus some sweets. Definitely not a fancy high tea like at Boston Library or my favorite white hotel with columns in Waikiki. This was a simple choose your own tea bag, pour your own hot water, help yourself to the two layer items split between 4 people. My favorites were the ham sandwich the bread was super soft, the ham sliced so thin. The scone or crumpet like a biscuit to cut in half to add some clotted cream and jam from a mini jar of jam. Shannon was knowledgeable and the kindest tour guide who helped whoever needed assistance onto a collapsible stool onto and off the bus.

Hair there. That's right, I found a hair on the wall near the hair dryer in the bathroom. I went to the lobby desk told them about it and requested a new room. The person told me all the rooms were booked that night which is amazing because she never looked to see. Clearly she is Psychic. She notified housekeeping and told them to do a double cleaning in the bathroom. They showed up, wiped off the hair, found a couple of spots on the floor, wiped that up with a hand wet towel thing and that was it. They told me this happens all the time because the girls clean fast. I should note I told the GM about this via their post stay survey. They responded by saying they did a thorough cleaning job. If that's thorough, I'm FDR. The room is ghastly. Totally dated as in 80s. I was afraid to use rhe shower which the bathroom had tiles, and old days decor. I mean it screamed 50s in appearance. The bed is hard, and basically just a mattress like thing on top of two blue bases. Mine nearly came off. I did have a water view. Room food options via service is poor and good luck getting into the restaurant. They will make a made to order omlette for breakfast, but the spread is poor and you have to go early, as I did for one day, to have hot. I note one day, because I checked out of that dump and went to the Novotel next to it, which is 1000 times better. Let me put it this way. 3rd class on the Titanic would have been better. The Posiden Adventure with you hanging on a Christmas tree upside down would have been better. Dump.

This is a different way to stay in a hotel, a dry docked boat. Overall the service was not bad and the rooms are decent. There is a restaurant and bar which is not bad. I was there for a party and they did a good job hosting the party. They are friendly and helpful. the rooms are a bit pricy so get prepared for that. Overall I would recommend and would stay again.

See the table in the picture? It has a nice view right? And it was empty when we arrived, and still empty when we left 1.5 hours later. But there were only 2 of us so we weren't allowed to sit there. Jus watch it from the middle of the room. They made accommodations to find space for other people outside, even though we'd requested this at booking time. Not for us though. Pretty poor service experience all 'round really.

Beautiful yatch in docks at East London. I attended and was playing music for a birthday party on the top deck. Place looked amazing and the staff where very friendly. The look of the boat is very plush. Didn't try the restaurant but we had warm canapé which was nice and presented well. Would like to spend a night and eat at the restaurant to access this hotel better.

We stumbled across this yacht while looking for somewhere to have a drink before heading to the O2. It was a really beautiful day and so the deck looked like a perfect place to sit for a couple of cocktails! The setting is really lovely, especially in the sunshine. Very dramatic views of the Thames all the way round the boat, and on a sunny day the water even looked appealing. The service was friendly & attentive. The cocktails were OK (a little on the pricey side, but to be expected). You're definitely paying for the setting though, which I would say is worth it! A really great place to come for something a little different.

Colourful cocktails!

View from the deck

Great location, good service, and nice venue. This is still a "hidden gem" for those who are needing hotel rooms or meeting space near the ExCel Convention Center. Docked permanently across the grass park from ExCel and Hotel Novotel, the Sunborn's impressive profile welcomes guests up its gangplank entrance aboard a unique yacht venue that can accommodate overnight guests or double as meetings/events space. Opened recently in the summer of 2014, this venue is quick to catch up to speed with the service and support of the most seasoned hotel properties in the area...and has worked through most of the learning curve issues that most brand new most of the learning curve issues that most venues painstakingly take awhile to work out.

Sunborn Yacht...great location for hotel or meeting space if you are attending the ExCel Convention Center

Just okay, but honestly not as nice of a hotel as we anticipated. The view from our room (the side opposite the water) is pretty disappointing. Our room tablet says the hotel bar is open until 2am on Saturdays, but late Sat night when we planned to order service, reception at the front desk told us those are old hours and it actually closes at 1am; staff said these hours were valid a year ago. Not sure why this hasn't been updated? Very well-made cocktails in the bar, but pricey. The queen bed in our room is actually more like two beds pushed together (there is a gap in the middle) which makes it a bit more uncomfortable for my fiancé and I to sleep closely. We can frequently hear very loud footsteps outside our room reverberating through our room, and there is no ventilation in the bathroom which has made our room stuffy. Service in general has been decent.

I wish I had the same experience as everyone else here but I did not at all! We arrived and were put into room 1030. When we got in, we noticed it was quite warm and stuffy so we turned the air down. We had plans so we left our stuff and came back, and it was still warm. I looked at the temp and it was 25* when we had turned it down to 15*. We tried dealing with it, turning it off and on, etc and nothing worked. My boyfriend and I don't like complaining so we just went to bed. I woke up an hour after falling asleep drenched in sweat, the temp was now 26* and I am mad and sweaty. I call down and they switch our rooms. SAME problem at 1046! The air is like on 23 when we get in, we turn it down to 16, and it has stayed above 22 all night, ranging from 22-26! SO annoying! I feel like others have had this problem before in these rooms and they put us in these rooms anyways! The carpet has huge brown stains, couch had brown stains, bathroom was tiny, everything is so outdated! Not worth the money I spent at all! When I told the staff at checkout, she said that if we paid for another night they would upgrade us to the water view! As if that was any kind of reconciliation. Ugh will not be back ever ever.

Brilliant idea having a luxury hotel and gourmet restaurant in a yacht landed in Thames. Everything is well organized and friendly stuff is there to warmly welcome you. My experience refers to the restaurant and the sea food menu. The sea food buffet had a huge variety of really fresh sea food and the desert at the end was also excellent. The most amazing thing while being on yacht is of course the view you can have while on deck with a glass of wine!

3 other reviews that are not currently recommended

Collections Including Sunborn Yacht Hotel

Restaurant in London

By George C.

People Also Viewed

Millennium & Copthorne Hotels at Chelsea Football Club

Travelodge London City

The Academy Hotel

Leonardo Royal Hotel London Tower Bridge

DoubleTree by Hilton Hotel London - Hyde Park

The Trafalgar St. James, Curio Collection by Hilton

Kimpton Fitzroy London

Park Plaza London Waterloo

Premier Inn

Other Hotels Nearby

Find more Hotels near Sunborn Yacht Hotel

Related Cost Guides

Audio/Visual Equipment Rental

Face Painting

Karaoke Rental

Party Equipment Rentals

Wedding Chapels

Floating Fancy: Sunborn London Yacht Hotel Review

Finding the perfect hotel for a London stay can be tricky, with countless options and locations available. Sunborn London offers something a little more unusual, as it’s not your standard bricks-and-mortar establishment; pick the Sunborn, and you’ll be staying on an extravagant yacht. But while it stands out from the crowd visually, does the rest stand up to scrutiny?

Sunborn London Yacht Hotel, to give it its full title, is located at Royal Victoria Dock, an area of east London that has undergone extensive regeneration and is home to the Excel exhibition centre. Despite its Docklands location, the Sunborn yacht is easy to get to, thanks to the new Elizabeth Line that runs through the city, with stops at Heathrow Airport, Paddington, Bond Street and Liverpool Street, to name just a few, where you can connect to most other London underground lines. Arriving by car isn’t too much of a chore either, and with ExCel next door, ample parking is available just a few minutes walk from the hotel.

Arriving at Sunborn London certainly makes an impression. The vast open space in front of the floating hotel allows you to take in the size as you get closer to the riverfront. There’s a lift at dock level – one of few signs that the yacht was indeed built specifically for this purpose – which takes you directly to the stylishly designed reception level, where you are greeted by friendly staff, ready to check you in for a stay.

While the purpose-built yacht might not have sailed the Mediterranean, it still has all the features of a sea-going vessel, with heavy doors and raised sills. There’s even an impressive cruise ship-esque double staircase in the middle of the reception area, which is finished off with a crystal chandelier, adding a touch of elegance.

Sunborn London Yacht Hotel: The Room

We spent the night in a mid-range ‘Yacht Executive’ room with a balcony overlooking the surprisingly blue waters of the docks. The room was spacious and comfortable, with a good-sized desk area should you combine business with pleasure. There were a good number of plug sockets dotted about the room and at each side of the bed – something often overlooked – with a mix of UK and European sockets, which was a nice touch. Everything you would expect was there, including tea and coffee making facilities, a fridge and a safe, should you need them.

The bathroom was a reasonable size, with a spacious enough shower. Confusingly though, rather than having a simple shower control, there was a bath mixer tap with a shower attached. Once the water was turned on, a toggle needed to be pulled to direct the water through the shower head. With no bath in sight, this seemed rather odd.

Unlike the smaller rooms on the lower two levels, our room had floor-to-ceiling windows overlooking the water, with a double-glazed door leading out onto our little balcony, complete with two chairs. While it was a nice little bit of outside space, it wasn’t well designed in that once seated in the chairs, the view was of the solid steel safety barrier rather than the river. Perhaps some safety glass would be a better bet.

Despite that, it felt like a well-thought-out space, with considerate touches ranging from the surfeit of power sockets to the welcome bottles of water. Between 19 and 23m3, the rooms aren’t huge on paper, but clever use of space and light makes them feel far more generous than they could.

Throughout the cabins and the public areas of the yacht, there are lots of mirrors, reflective surfaces and warm coloured wooden panelling, which adds to the character of Sunborn London, and adds to the sense of space, leaving you in no doubt that you are onboard a vessel.

Sunborn London Yacht Hotel: Lands End Restaurant

The onboard restaurant is located at the vessel’s rear, with an outside space providing views towards The O2 and Canary Wharf. Like the rest of the public areas, it is adorned with warm-coloured wood and reflective surfaces, making it feel both welcoming and light and airy.

We began by perusing the wine list and decided on a bottle of prosecco – such glamorous surroundings deserved a few bubbles! The bottle arrived at the table, was opened and poured, only to find that it had been served at room temperature. Our waiter did try to rectify this error, but the second bottle had also not been chilled. A cold bottle was eventually found from the Sundown Bar on the deck below, but two bottles had been wasted by this stage. It’s an amateur mistake to make and set a low bar for the rest of the evening.

Nevertheless, we put this mishap to one side and checked out the food offering. The menu had a good selection of options, with meat and seafood dishes available. However, the choice for those following a vegetarian or vegan diet was very limited.

I selected the mixed marinated olives as my starter, and my dining companion opted for the Gazpacho. Both arrived quite quickly and were tasty and fresh.

The main course was more of an issue, as I suffer from lactose intolerance. My only option was wild mushroom risotto with vegan cheese and grated truffle, with a seasonal house salad on the side. My companion had more choice and opted for the ‘Sunborn’ fish ‘n’ chips, which consisted of beer battered haddock, pea puree and chunky chips.

When the food did arrive at the table, it looked well presented, and while the fish fillet did look relatively small, the risotto was somewhat more substantial.

The wild mushroom risotto was well cooked, the risotto rice was tender, and the dish was well seasoned and tasty. The side salad, however, did leave a little to be desired. There was little or no dressing to add flavour, which was disappointing.

The fish and chips were fine, if unexciting. It’s a dish that’s difficult to get wrong but also difficult to impress with. The kitchen managed to stay in its lane, offering something perfectly acceptable, with fresh chips and tasty mushy peas, although portions were a little meagre.

Dessert was again lacking in options for my needs or those on plant-based diets, with fruit and sorbet being the only, somewhat unimaginative, options. I reluctantly opted for the three flavours of sorbet, while my dining companion opted for the much tastier sounding Bakewell tart with ice cream.

The Bakewell tart arrived without a hitch, but the lack of attention to the order in the kitchen meant that I was served two scoops of sorbet and one scoop of ice cream instead of three of sorbet. Luckily I noticed before I started to eat it, and I immediately notified the manager of the error. My issue is an intolerance rather than an allergy, but had it not been, this could have been a more significant problem.

With few guests in the restaurant the night we dined, there was little excuse for the multiple errors. While a long way from fine dining , the food was perfectly acceptable, but the lack of imagination in the menu and the lack of care in serving the drinks and meal tarnished the experience.

Sunborn London Yacht Hotel: Sundown Bar

After dinner, we headed down a deck for a nightcap at the Sundown Bar. As you enter the bar, lights and reflective surfaces surround you from every angle, making it just a little overwhelming against the dusk outside. We decided the sensory overload was a little too much, so we chose a seat on the outside deck with views along the docks to The O2 beyond.

The overall environment and vibe of the place were pleasant and lively, with most patrons spending their time either gazing into each other’s eyes or gazing at the myriad lights of the city twinkling away in the distance. A surprising amount of time can be wasted simply watching the Emirates Air Line cable cars crossing the river, their red lights floating across the skyline in contrast to the blue and white lights of the city.

There is a good selection of drinks available, but they are a little pricey, even allowing for London prices. A Diet Coke and a double Woodford Reserve bourbon came in at £20. The service was swift and friendly, recovering from the faux pas at dinner and rounding off our evening well.

Sunborn London Yacht Hotel: Breakfast

Breakfast the following day was on the outside deck of the Lands End restaurant and consisted of a cooked breakfast from the kitchen alongside a self-service buffet. The mix of table service for the hot food and self-service for the rest isn’t that unusual, but it was also self-service for tea and coffee, which, for a luxury hotel , is much less common. Disappointingly, there was hardly any hot water left in the urn to make tea, and what was there was lukewarm at best.

The breakfast was perfectly adequate and served quickly, suggesting that it is precooked in the kitchen and then plated up when ordered. While that’s not a significant problem, it is disappointing to be served fried eggs that have been kept warm a little too long when a fresh egg takes only a minute or two to cook.

Sunborn London Yacht Hotel: The Verdict

With countless highly-rated dining options within just a few minutes’ walk from the Sunborn, it’s a surprise and disappointment that the restaurant can’t match the standards that the rest of the hotel sets. With those other options available, though, it’s not something that should put you off, as it’s the hotel that holds the appeal.

What: Sunborn London Yacht Hotel Where: Royal Victoria Dock, London E16 1AA Web: SunbornHotels.com

• Latest Posts

• Rehab Hair Products: A New Lease Of Life For Your Locks - 16 August 2024
• Hotel Review: Putting The Duke to The Test - 5 August 2024
• Fishing Breaks: This One-Day Fly Fishing Course Will Get You Hooked - 5 August 2024

You might also like...

Sunborn London Yacht Hotel

Royal Victoria Dock, Newham, London, E16 1XL, United Kingdom – Great location - show map – Train Access

Sunborn London Yacht Hotel Reserve now

Lock in a great price for Sunborn London Yacht Hotel – rated 8.3 by recent guests!

Enter dates to get started.

Cleanliness

Value for money

Great location!

You're eligible for a Genius discount at Sunborn London Yacht Hotel! To save at this property, all you have to do is sign in .

Located less than a minute's walk from ExCeL London, the Sunborn London is a floating super-yacht hotel docked in Royal Victoria Dock, boasting free WiFi access, a bar and a restaurant. The hotel is 7 minutes' drive from London City Airport and a 6-minute drive from the iconic Canary Wharf. Each of the smartly designed rooms feature a TV with Freeview, air conditioning and an electric kettle. Also included is a shower, a hairdryer and free toiletries. Some of the rooms also benefit from a view overlooking The Royal Docks. At Sunborn London there is a 24-hour front desk and a sun deck. Other facilities offered at the property include a ticket service, a tour desk. The lounge bar serves a selection of beers, wines, ciders and spirits. In the restaurant, a buffet breakfast with continental and cooked items is served each morning. An à la carte menu is available in the evenings. Custom House Docklands Light Railway Station is 5 minutes' walk away. It offers direct routes to Westfield Stratford City and Queen Elizabeth Olympic Park. Emirates Royal Docks Skyline is a 5-minute journey on foot. It offers a direct route to The O2 Arena.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

• Family rooms
• Non-smoking rooms
• Room service
• 24-hour front desk
• Tea/Coffee Maker in All Rooms
• Good Breakfast

Property highlights

Top Location: Highly rated by recent guests (8.9)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Availability

Select dates to see this property's availability and prices

Sustainability certification

Categories:, see what guests loved the most:.

Hotel area info

Restaurants 1 restaurant on site.

• Cuisine British • Mediterranean • Asian • International
• Ambience Modern
• Dietary options Vegetarian

Amenities of Sunborn London Yacht Hotel Great facilities! Review score, 8.4

• Toilet paper
• Bathtub or shower
• Private Bathroom
• Free toiletries
• Wardrobe or closet
• Coffee machine
• Electric kettle
• Clothes rack
• Sitting area
• Flat-screen TV
• Kids' meals
• Tea/Coffee maker
• Invoice provided
• Baggage storage
• Daily housekeeping
• Dry cleaning Additional charge
• Laundry Additional charge
• Fax/Photocopying Additional charge
• Meeting/Banquet facilities Additional charge
• Fire extinguishers
• CCTV in common areas
• Smoke alarms
• Security alarm
• Key card access
• Air conditioning
• Smoke-free property
• Wake-up service
• Laptop safe
• Ironing facilities

House rules Sunborn London Yacht Hotel takes special requests – add in the next step!

Child policies.

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

The fine print Must-know information for guests at this property

Please note that the extra child or adult can stay in a sofa bed.

Cash payments are currently unavailable due to to Coronavirus (COVID-19). Please note the same card used for booking needs to be presented at check-in.

An incidentals charge applies upon arrival. A charge of GBP 40 per day is required if guests pay via credit or debit card, or GBP 100 per day if guests pay with cash.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sunborn London Yacht Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

This property might host on-site functions, so noise may be audible in some rooms.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

FAQs about Sunborn London Yacht Hotel

Does sunborn london yacht hotel have a restaurant on site.

• Lands End Restaurant

What type of room can I book at Sunborn London Yacht Hotel?

How much does it cost to stay at sunborn london yacht hotel.

The prices at Sunborn London Yacht Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

What is there to do at Sunborn London Yacht Hotel?

How far is sunborn london yacht hotel from the center of london.

Sunborn London Yacht Hotel is 6.2 miles from the center of London. All distances are measured in straight lines. Actual travel distances may vary.

What are the check-in and check-out times at Sunborn London Yacht Hotel?

Check-in at Sunborn London Yacht Hotel is from 3:00 PM, and check-out is until 11:00 AM.

The Best of London

Institutions.

• Houses of Parliament
• Buckingham Palace
• Tower of London
• Tower Bridge
• Victoria Park

Popular Areas

• Trafalgar Square
• Piccadilly Circus

Shopping Areas

• intu Lakeside Shopping Centre
• Stratford City Westfield
• Borough Market

Stadiums or Arenas

• Olympic Stadium
• London City Airport (LCY) 1.1 miles
• London Heathrow Airport (LHR) 20.7 miles
• Rochester Airport (RCS) 23.2 miles

Subway/Metro Stations

• Tube Station
• East Ham Tube Station
• Stratford Tube Station
• Barking Tube Station
• Canada Water Tube Station
• Leyton Tube Station
• Liverpool Street Tube Station
• London Bridge Tube Station

Train Stations

• Blackheath Station

Most Popular Cities

• Southend-on-Sea

Personalized recommendations

We provide personalized recommendations based on your activity on our platform. If you prefer, you can opt out of this option. Opting-out only affects your current device. Adjust this setting to your preference on other devices as well.

Verified reviews from real guests.

We have more than 70 million property reviews, all from real, verified guests .

How does it work?

It starts with a booking.

The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

If you booked through us and want to leave a review, please sign in first.

Check-in date

Check-out date

Ultimate Romantic Package

A unique Romantic Getaway in the heart of London, onboard the UK’s only Super Yacht Luxury Hotel with city views and exquisite cuisine. Book direct via our website.

To book call our team on 02037148111 or email them at [email protected]. Or Click Here to Book Online

Enjoy the ultimate romantic break on board the UK’s only luxury super yacht with breakfast, a three course dinner with a, artificial rose petals in room and a tray of chocolates. You will receive the best available rate along with the perks that go with booking direct:

– Complimentary Upgrade to next room Category (Subject to availability) – Complimentary tea and coffee making facilities in room – Complimentary high speed WiFi during your stay

If you’ve already made your reservation but want to take advantage of these great packages call our team on 02037148111 to book or email them at [email protected].

Hotel Reservations

For all updates on reservations please register your interest here.

Conference & Event Reservations

We’re now taking conference and event reservations.

General Enquiries

Press enquiries.

Our press office is at your service.