Service & Repair
In brief and what it costs.
Manufacturers
Quick look, is your equipment listed.
Send in a repair
What, how and where to send back your equipment.
Product Support
Information on our products.
Repair Status
Check on the progress of your repair.
Happy with our estimate and would like to pay
Marine electronic service facility, the service centre is the largest independent marine electronic service facility in europe..
Holidays: August Shutdown Holiday 2024
We provide service and repair facilities directly to companies such as Simrad, Navico, Northstar, Navman, MX & Cetrek and are authorised service agents for many more including Lowrance, Raymarine, Sailor & Icom.
We have specialist workshops and equipment supplied or approved by the manufacturers along with factory trained engineers and an extensive stock of spare parts.
Request A Call Back
I have read and accept the Privacy Policy
I consent to the Service Centre contacting me with future updates
Please fill out the form above and we will call you back.
Frequently Asked Questions
12 months warranty.
We offer 12 months parts and labour warranty because we are confident in the repairs we carry out and have invested heavily in the right people, equipment & training. Like any company these are subject to terms and conditions and it covers only the repairs we completed and not the whole unit or system. However, warranty or not, as you will be an existing customer we will make every effort to provide an equitable solution including taking into account previous charges.
Fixed Price Repairs
We DON’T offer all inclusive (including parts) fixed price repairs because we don’t think you should pay for someone else’s repair. We believe you should only pay for the labour and parts you need. Each repair is individual and we have the resources and will take the time to provide individual estimates. What we do promise is not to charge you any more than a fixed price repair available from any other dedicated service provider.
Turn Around Time
We understand time on the water is important and we are the only company to offer a genuine 5 to 7 working day inspection and test as standard. Importantly we send acknowledgements by e-mail, SMS and/or Skype the same day equipment is received with repairs booked into engineering by 3.00 PM. We will then provide an estimate within 5 to 7 working days from payment of your deposit.
Engineers Reports
We will provide a full and complete engineers report in “Plain English”. It will detail the faults that we have found along with the action necessary to correct them and contain a full breakdown of the parts and costs. Our technical support team are always available to discuss any aspect of a report and even provide recommendations or assistance with reinstallation.
No Fault Found
Over 30% of all repairs are “no fault found”. There are many reasons, the problem may be intermittent or as a result of a wiring problem or electrical noise on the vessel or the equipment may have simply “dried out”. However what ever the reason we are the only company who will not charge you again if the unit is returned with the same reported fault AND if we do find a fault you will receive a credit for your original test and inspection against the repair costs if you have the unit repaired by us.
Beyond Economic Repair
We charge if a unit is found to be “beyond economic repair”. Water damage, the cost of or lack of spares can all challenge the cost effectiveness of completing some repairs. We have no control over this and the cost is not just about testing your unit but the administration involved in processing a potential repair and searching for obscure parts however our philosophy is a simple one, if it is clear from a visual inspection or by removing a cover without any electrical testing that there is no prospect for repair then you will receive a refund of your deposit less return shipping.
If you are in a real hurry we offer a “Q Jump” service, your equipment can be moved to the head of the queue behind of course others already using the service. Normally this results in a test an inspection within 24 to 48 hours. However in order to maintain our standard turn around time for other customers there is a premium to pay to cover additional engineers in the season and overtime out of season.
While U Wait
There are a number of reasons why we can not offer a “While U Wait” or “Same Day” service, our Administration Team will be happy to explain. Please note, unfortunately we are no longer able to accept personal deliveries or collections. All deliveries must be made via a courier and processed by goods in/stores.
Component Level Repairs
We will always attempt to diagnose and repair to component level before offering major part replacement in order to keep the cost as low as possible. We have the specialist diagnostic equipment, technical skill and experience to do this efficiently and will not simply offer a replacement “PCB” or “LCD” when a repair is possible.
Service Parts
We may from time to time offer you service parts but the cost will reflect this and it will always be clearly stated on the paperwork. All parts carry a 12 months warranty.
Service Exchange
In some cases where units may be beyond economic repair we may be able to offer a service exchange. Service exchange units have a variety of backgrounds, they may be display or ex demonstration or remanufactured by either ourselves or the manufacturer. In any event what ever the source they are all warranted for 12 months and cosmetically good to excellent most having been “topped & tailed” with new or nearly new front, top and/or rear cases where required.
Part Exchange
Where service exchange units are not available we may offer a part exchange against new equipment. Each individual circumstance is different, there are no hard and fast rules on any discount, value placed on your existing equipment or final pricing. However it is our policy to promote brand loyalty and provided a manufacturer has a suitable alternative you will generally be offered the same brand. Importantly should you purchase from us you will receive a credit for your deposit which will count towards your new purchase ensuring that you will be no worse off had you decided to upgrade rather than send the unit for repair.
What our customers say…
Online shop, see all our products here…, send in a repair, view all the details here….
- Digital Yacht
Username or email address *
Password *
Lost your password? Remember me
DISCOVER OUR RANGE OF PRODUCTS
AIS SYSTEMS
Digital Yacht’s extensive range of AIS products provides solutions for every type of boat.
INTERNET ON BOARD
Digital Yachts range of Internet products include Long Range Wi-Fi adaptors, 4G booster and wireless routers.
Digital Yacht’s GPS, Wind and Compass sensors offer Plug-And-Play compatibility with your PC and Navigation Systems.
NMEA INTERFACES
Digital Yacht’s Interfacing products provide smart and cost effective solutions for connecting dedicated marine electronics to the latest consumer devices such as smart phones, laptops and tablets.
PC ON BOARD
A Digital Yacht PC not only brings email and web access but also Electronic Charting, Navigation and entertainment onto your boat.
PORTABLE NAVIGATION
Digital Yacht’s innovative navigational software and application solutions for PCs, Tablets and Smartphones are powerful and easy to use..
ABOUT DIGITAL YACHT
Boating should be fun, safe and easy and our products integrate into existing and new boat networks to bring a powerful dimension to your on-board electronics. Our design team has 100’s years combined experience in marine electronic systems and we take pride in our quality heritage with manufacturing in the UK and global reach with offices in the US and France. Last year our products were sold in over 100 countries worldwide.
OUR SOLUTIONS
AIS SOLUTIONS
INSTRUMENTS SOLUTIONS
INTERNET SOLUTIONS
NAVIGATION PC SOLUTIONS
Any questions contact our team now., information request.
Please fill the form below to contact us and we will reply shortly.
By submitting this form, you agree that you have read and understand Digital Yacht’s Terms & Conditions. You can Opt-Out of communications at any time. We respect your privacy.
LATEST PRODUCTS
AIT5000 – Class B+ AIS Transponder with Wi-Fi, NMEA & VHF Splitter
iSeaSense – Wireless Speed Depth Temp Pack
NjordLINK – Boat Monitoring Solution
Digital Yacht Exhibiting at METS 2024 in Amsterdam
- By Digital Yacht
Continue reading
Digital Yacht Launches NjordLINK App with AnchorSafe, powered by Viam
Non stop innovation from Digital Yacht with another two DAME award nominations
NMEA 2000 Vulnerability to Cyberattacks and Mitigation2024
Stay up-to-date with the digital yacht newsletter., follow us on:.
- Automatic Identification System (AIS)
- PC on Board
- Portable Navigation
- AIS Receivers
- AIS Transponders
- VHF Splitters & Antennas
- AIS Beacons
- AIS Accessories
- Multisensor
- USB & WiFi
- NMEA 2000 Cables
- Monitoring & Alarms
- Diagnostics
- NMEA to WiFi Servers
- NMEA Interfaces
- SeaTalk Interfaces
- USB Interfaces
- 4G/5G Internet Access
- Hi Power Long Range Wifi
- Accessories
- PC Accessories
- TV Antennas
- PC Software
- Android Apps
- Antenna Mounts
- Connectors + Adaptors
- Instruments
- PC Navigation
- Internet Access
- Get Support
- Product Manuals
- Tech Support Notes
- Product Firmware
- Software and utilities
- USB Drivers
- WLN10 & WLN30
- Products with NMEA2000 interface
- How to configure apps & software?
- Product Registration
- General News & Events
- Product Information
- Applications
- Product Pictures
- Product Guide
- Login / Register
We value your privacy
Privacy overview.
IMAGES
VIDEO